Yellow Rose Mercantile hopes that you love your purchase! If for any reason you do not, you can return it or exchange it. Please see our return policy below.
Returns and exchanges are accepted within 14 days of the date you receive your order. Returns are issued for store credit only, we do not issue refunds. All items must be in original packaging, in original condition and free from alterations. Return and exchange shipping will be the responsibility of the customer. All exchanges will be subject to the shipping charges outlined in our Shipping Policy.
Yellow Rose Mercantile is NOT responsible for:
- Delays with Shipping Due to Courier
- Products that are lost or damaged in the mail. The US Postal Service will be responsible once the package are shipped.
- Products marked delivered by the Post Office. You will need to contact your local Post Office to obtain information regarding your package.
All shipments include a tracking number with your order confirmation. If your tracking information confirms that the item(s) have been delivered to the address you have provided to us, you will need to contact the Post Office directly to investigate.
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We are not responsible if a package is shipped to an incorrect or undeliverable address.
The customer is responsible for all return shipping costs. We recommend using a shipping method that provides a tracking number for your reference.
Please allow 3-4 business days for us to process your return.
Please contact us for a return at: email@example.com
For general information, please contact us at: firstname.lastname@example.org